Refund policy

Thank you for shopping with Misk Cosmetics.
We hope you are satisfied with your purchase. However, if you are not completely happy, please review our Return and Refund Policy below.

Return, Exchange, and Refund Policy
Due to the nature of our products, we cannot accept any returns, exchanges, or refunds after the items have been received.

Returns

For hygiene reasons, we only accept returns in the following cases:

The product arrived damaged or defective.

You received the wrong product.

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.

You must contact us within 3 days of receiving your order.

Proof of purchase is required.

Please do not send products back without prior approval from our customer service team.

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

If approved, your refund will be processed to the original method of payment within 5–14 business days.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace products if they are damaged or defective.

You must contact us within 3 days of receiving your order.

Proof of purchase is required.

Please do not send products back without prior approval from our customer service team.

Non-returnable Items

Opened or used products.

Items purchased on sale or clearance.

To request a return or exchange, please provide your order number, name, and phone number registered with the order. You can reach us through:

Email: miskcosmeticsqatar@gmail.com
Phone: +974 3300 4877

Working Hours:

Sunday to Thursday: 10:00 AM – 8:00 PM

Friday: 1:00 PM – 6:00 PM